Question about ShoreTel IP Phone 230
Some of our users are having issues with people being able to hear them when the use their ShoreTel 230, At first I thought it was a problem with the headsets they where using but that is not the case....
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Handset volumes turned up? Internal or external calls?All the time or is it sporadic?
View ArticleQuestion about ShoreTel IP Phone 230
We had this issue for a while after first deploying, but it I rarely hear anyone complain about it anymore. That may mean it resolved on its own or maybe people got used to it.
View ArticleQuestion about ShoreTel IP Phone 230
Seems to be on External calls and all the time, I will have to e-mail them and ask if the handset volume is turned up I assumed that it was but you never know.johnboley wrote:Some of our users are...
View ArticleQuestion about ShoreTel IP Phone 230
What version are you on? For Call Manager, we're on version 13.3-something...whatever release we've got happens to have some of its own kooky issues, like not being able to hear a VM playing unless...
View ArticleQuestion about ShoreTel IP Phone 230
Thanks, first thing I thought of as well was a server reboot. It is still a new system we have only had it up a few weeks so I knew there would be bugs. I am also wondering if we might have a bandwidth...
View ArticleQuestion about ShoreTel IP Phone 230
99% of the time this is an issue with the PRI needing to be configured with more gain so it picks up more volume or transmits louder to the phone. You have to tweak/fine tune this until people are...
View ArticleQuestion about ShoreTel IP Phone 230
Bump up the gain on the PRI, usually the Rx gain to 6.0 works well. Check out the screenshot for details.https://clearchoice.screenstepslive.com/s/5428/d/fjyghd
View ArticleQuestion about ShoreTel IP Phone 230
Thanks Paul I didn't realize there was a GUI setting for the PRI gain. Once again ShoreTel makes it super easy!
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